Ushers may work in a variety of different settings. These settings include:ĭepending on the size of the employer, ushers may work in small groups or act as part of a large hospitality team for a big venue. Related: 15 Jobs in the Theater Industry (With Salaries and Duties) Where do ushers often work? Some ushers also organize and clean a facility and provide general housekeeping assistance. You may also work with patrons with disabilities and provide assistance accessing the facility. Related: 15 Hospitality Degree Jobs for an Exciting Career Fulfilling location-specific dutiesĭepending on the type of environment in which they work, some ushers may assist with emergencies, including directing customers and employees to safe exits. In addition, ushers may work with law enforcement officials to improve overall security by providing information about the facility's layout. When violated, you may correct customers or ask them to leave. These duties include explaining facility guidelines and making sure customers understand them. You may perform some security roles as an usher. Related: 20 Customer Service Tips Enforcing facility rules You may also explain their seat location, including pointing out section and row markings. Seating duties may require walking customers directly to their seats and helping them access these areas. You may direct customers to their seats as an usher in theaters, churches and other seated venues. In some jobs, you may work to spot lost children and help them find their caregivers. Ushers may also spot lost individuals and direct them where they want to go. You may show them bathrooms, display areas, offices and other important spots throughout a building. You might direct customers throughout the facility as an usher, explaining its layout to prevent them from getting lost or confused. This role helps keep customers informed and minimizes any confusion about a facility's daily schedule. Theater ushers may give customers playbills or other paperwork about a film. For example, church ushers could hand out programs explaining the service's schedule and songs. Ushers may also provide paperwork or programs for customers to let them know what is happening at an event center. Related: Payment Processor Resume: Example, Tips and Writing Guide Providing programs and all paperwork In some buildings, ushers may take payments, processing them through various cash registers or online payment management methods. Ushers at sports facilities may inspect tickets for validity, tear them in half for record-keeping and present the remaining stub to the customer. In some facilities, ushers may process payments or handle customer tickets to help track attendance and control movement through the building. A friendly attitude may help with this role, as it shows customers that you take their needs seriously. Here, you may direct each customer to the sales desk or answer their questions.

Ushers often stand at the entrance of a facility and welcome guests to make them feel more comfortable when they enter. Related: 7 of the Highest-Paying Hospitality Jobs What does an usher do?Ī few duties you may complete as an usher are: Welcoming and handling guests As a result, it may help you check the job listing to examine what roles you're likely to perform with a particular employer. Some companies may ask for experience handling many business operations, while others focus more on customer-oriented duties. Your duties as an usher could vary depending on where you work.

Ushers may work in a broad array of different fields and markets to ensure customers are happy and may provide assistance in areas, such as: An usher may serve as the first person a customer sees when they enter a business and the last individual to say goodbyes to them as they leave. They may handle the entry-level duties necessary for processing payments and addressing customer needs. View more jobs on Indeed View More What is an usher?Īn usher provides hospitality help that keeps facilities operating efficiently.

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